| DVM Manager Service and Support |
| DVM Manager Service and Support |
| DVM Manager Service and Support |
| DVM Manager Service and Support |
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Support News
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User Seminars
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Webinars
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Passcodes
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Support Hours
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Tips
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Knowledge Base
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User Manual
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Report Samples
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DVM Manager's customer service and support staff is the finest in the industry. At DVM Manager, we're about more than software and technology - we're about people. We encourage you to get to know us by calling and letting us help you!
Have you checked out our new User Forums? If you didn't receive a letter with login information or if you need to request it again, please contact our Support Department at your convenience.
Team Viewer
is a remote access tool that our support team uses to access your local system over the internet.
To install Team Viewer, click here under the direction of your support technician.
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User seminars are a great way to provide you and your staff with additional education about how to use the DVM Manager system to more efficiently and effectively run your practice. We offer both basic and advanced classes for small, mixed and equine practices. Prices are very affordable and seating is limited, so contact us as soon as possible to sign up!
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Webinars (Internet Training) (view calendar)
DVM Manager now offers internet-based training called Webinars. Webinars are one hour training sessions conducted via your high-speed or dial-up internet connection. For $95.00, an unlimited number of attendees per clinic can participate in these focused training sessions. We are currently offering sessions targeting a wide range of topics. In addition to these sessions, we also offer customized webinar training to fit your practice needs for the same $95.00. Class sizes are limited, so we encourage you to reserve your seat today!
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Beginning with version 3.5, you will need to obtain an installation passcode before you will be able to complete the update installations. To obtain your passcodes, please select the appropriate version and click 'Obtain Passcode'.
Hours and Additional Information
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Monday through Friday: |
8:00 AM to 8:00 PM Your Local Time |
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Saturday: |
10:00 AM to 3:00 PM Eastern Standard Time |
| DVM Manager offers software support for those practices under Software Assurance Plans on weekdays from 8:00 AM until 8:00 PM Your Local Time and on Saturdays from 10:00 AM until 3:00 PM Eastern Standard Time, excluding national holidays. If you have a question outside of our regular office hours (8:00 AM EST to 7:00 PM EST) but within your regular support hours, please call and leave a message at (800)827-2243 to be answered by an on-call technician at no additional charge. You can also contact our support department via e-mail at support@dvmmgr.com.
We also offer 24 hour Emergency Support. Emergency Support is billed to clinic at a rate of $120.00 per hour with a one hour minimum. To contact Emergency Support, call our toll-free support line at (800)827-2243 and your call will be answered by our answering service. From there you will be connected to an on-call technician. |
