| DVM Manager Service and Support |
| DVM Manager Service and Support |
| DVM Manager Service and Support |
| DVM Manager Service and Support |
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Support News
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User Seminars
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Webinars
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Passcodes
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Support Hours
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Tips
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Knowledge Base
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User Manual
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Report Samples
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DVM Manager's customer service and support staff is the finest in the industry. At DVM Manager, we're about more than software and technology - we're about people. We encourage you to get to know us by calling and letting us help you!
Have you checked out our new User Forums? If you didn't receive a letter with login information or if you need to request it again, please contact our Support Department at your convenience.
 | 1/16/2008 • DVM Manager has the capability to retrieve email addresses for your clients in order to send client communication materials. To do this, you will need a Marketing Module search available thru our DVM Manager website.
To download the file, simply right click on the .dsd file name below and left click on copy. Then right click anywhere on a blank spot on your PC desktop and left click on paste. The file is very small and should take less than a minute to download. Once you have downloaded the file, you will need to make it available thru your Marketing Module list. To import a downloaded marketing module request, please refer to the "Import Marketing Module Searches" document. After obtaining the email addresses from your database; you can copy them into your email editor and attach whatever type of client communication you wish. If you have any questions about using this Marketing Module search, please call DVM Manager Customer Support at (800)827-2243. List of clients for a mailing with include and exclude client status.dsd |
User seminars are a great way to provide you and your staff with additional education about how to use the DVM Manager system to more efficiently and effectively run your practice. We offer both basic and advanced classes for small, mixed and equine practices. Prices are very affordable and seating is limited, so contact us as soon as possible to sign up!
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Webinars (Internet Training) (view calendar)
DVM Manager now offers internet-based training called Webinars. Webinars are one hour training sessions conducted via your high-speed or dial-up internet connection. For $95.00, an unlimited number of attendees per clinic can participate in these focused training sessions. We are currently offering sessions targeting a wide range of topics. In addition to these sessions, we also offer customized webinar training to fit your practice needs for the same $95.00. Class sizes are limited, so we encourage you to reserve your seat today!
| July 21, 2008 • Sign Up Integrated Credit Card Processing Webinar: Do you currently accept credit card payments? If not, are you interested in doing so? Are you spending a lot of time manually entering dollar amounts multiple times only to find out you missed charges because of human error? Are you interested in correcting these and other issues with Credit Card Integration into the DVM Manager Software? Then sign up for our FREE Credit Card Integration Webinar and learn how you can process credit cards through DVM Manager! Topics will include processing credit and debit card sales, refunds, and voids, as well as setting everything up. Training starts at 2:00 PM EDT and will last about an hour. |
Beginning with version 3.5, you will need to obtain an installation passcode before you will be able to complete the update installations. To obtain your passcodes, please select the appropriate version and click 'Obtain Passcode'.
Hours and Additional Information
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Monday through Friday: |
8:00 AM to 8:00 PM Your Local Time |
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Saturday: |
10:00 AM to 3:00 PM Eastern Standard Time |
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DVM Manager offers software support for those practices under Software Assurance Plans on weekdays from 8:00 AM until 8:00 PM Your Local Time and on Saturdays from 10:00 AM until 3:00 PM Eastern Standard Time, excluding national holidays. If you have a question outside of our regular office hours (9:00 AM EST to 7:00 PM EST) but within your regular support hours, please call and leave a message at (800)827-2243 to be answered by an on-call technician at no additional charge. You can also contact our support department via e-mail at support@dvmmgr.com.
We also offer 24 hour Emergency Support. Emergency Support is billed to your credit card at a rate of $30.00 per 15 minute increment with a $30.00 minimum charge. To contact Emergency Support, call our toll-free support line at (800)827-2243 and follow the instructions to leave an emergency message. Leave your name, your practice name, and the area code and phone number where you can be reached. Please have a credit card number available to expedite the process. An on-call technician will return your call promptly to assist you.
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